Research and Revenue
Client Success Team Lead
Job Type : Full Time
Job Location: Abbottabad
WHO WE ARE
Cube Healthcare Systems is a subsidiary of the Healthcare Technology Company based in Michigan, USA. providing healthcare solutions to the clients in the US. Presently, Cube Healthcare Systems is the largest company at KP IT board, with fast growing healthcare IT services and product base.
As a healthcare solution provider, CHS is successfully carrying out revenue management services for its clients based in the USA. Our product: ALTUMED, a Revenue Cycle Management Software takes Medical Billing to another degree of automation and advancement.
In Pakistan, with the main Office in Abbottabad, business teams are pro-actively making client experience and business success.
JOB OVERVIEW
Client Success Team Lead is expected to maintain high level of client satisfaction amongst our existing client groups. He/She should have detailed knowledge of our offerings plus profound understanding of client expectations so they can prevent any service gaps that may occur. Client Success Team Lead will lead a team of professionals by getting involved in the daily tasks and fully engaging with client activities. Someone who knows how run a tight ship by keeping the checks and balances and hands on knowledge of challenges faced during client engagement. An excellent team player with extra ordinary communication skills and pleasant personality.
RESPONSIBILITIES
- Lead from front to coach and empower the customer Success team to be successful in their roles.
- Managing Patient and client calls in a professional manner and providing solution in minimal time.
- Managing maximum client satisfaction using relevant tools and processes.
- Strategically planning pro-active communication plans to minimize errors and issues.
- Prepare weekly, monthly relevant reports and quarterly analysis on client services and solutions.
- Developing and updating SOPs time to time for improved CS Teams performance.
- Support customers in Revenue Cycle Management, clinic operations improvement, and process management.
- Ensures, implement and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures.
- Ensures resources, capabilities and capacity to meet both existing and new business demand.
- Ensure standard work-processes are proactively implemented, responsible for CS Teams KPI’s.
- Prepare agendas, meeting minutes and weekly summary and supporting materials for clients.
- Collaborate with cross-functional teams to ensure visibility and alignment to facilitate client meetings.
- Work with Product team to prioritize customer features and requests.
- Provides expert problem management support to difficult, high-profile customer/lead issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
- Oversees the integration of all service delivery units and constantly improves the work-quality of the whole service team, including Customer service partners and operations to ensure a seamless end-to-end delivery of service for clients.
- Champions team-working, re-use, knowledge sharing and promotes the increased use of best practices.
- Foster a positive team culture and participate in team development including hiring, on boarding, career development and performance management.
- Adhere to all company policies and procedures.
- Comply with HIPAA and ISO 27001 policies.
- Any other task as assigned by the line manager or Cube Management.
QUALIFICATIONS
- Graduation or equivalent
- Must have 5+ years of experience
- Able to apply understanding of applicable regulations e.g., HIPAA
- Strong domain knowledge of US- Healthcare Industry
- Strong attention to detail, critical thinking and mentoring skills
- Strong ability to manage projects with time constraints
- Strong analytical, communication and problem-solving skills
- Ability to work independently as well as in team and multi-task effectively
- Flexible and willing to accept a change in priorities as necessary
- Energetic and a “can-do attitude”
- Good presentation skills
Interested candidates can send their updated cv at [email protected] with the position mentioned in the subject line.
bENEFITS
Competitive Market Based Salary, Provident fund, EOBI, Paid Leaves, cash advance, Bonuses, Annual increments, Allowances ( Accommodation, OPD, Travel, Night, Utilities, Technical ), Parental Leaves, Annual dinners and trips.
Note: Preference will be given to candidates from Hazara Division, KPK for this specific role. However, candidates from all over the Pakistan are welcomed.
For more information, please visit:
www.cubehcs.com
https://www.linkedin.com/company/cube-healthcare-systems-pvt-ltd
https://www.facebook.com/Cube-Healthcare-Systems-Pvt-Ltd-100850541921095